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Support

Please use the information below for our policies on returns, warranties and shipping.  If you have any further questions please feel free to contact us.

Returns Policy:

You may return most new or unused items within 30 days of delivery for a full refund. Items must not have been installed and be in factory condition with all original parts. Batteries, custom items, full size light bars, replacement parts and Feniex inner bars are not returnable.  We recommend "placing" the item in the location you would like it before permanently installing it to ensure it meets your expectations. 

You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper. However, in many cases you will receive a refund quicker. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days) and the time it takes us to process your return once we receive it (1 to 2 business days).  If you're expecting a refund and you paid with PayPal, the refund will be instant.  If you paid with a credit or debit card, the refund may take longer (5 to 10 business days).  This is a credit card company policy, please contact your card provider for more information.

If items are used, have damage, missing parts, or are not in the original packaging, your refund is subject to a fee (price depends on damages or cost of items that are missing). If any fees occur, customer will be notified.

Any questions regarding refunds, please give us a call at 1-888-562-5125 or email us at info@ultrabrightlightz.com.  Please have your order number available to expedite the process.

Cancellation Policy:

Cancellations and any changes to an order need to be made within one hour of the purchase. Any cancellation requests made after the one hour mark are not guaranteed. If this happens, we will generate a RMA number for you to send the product back to us once you receive it.

Any changes made to an order must be noted within an hour of the purchase. Any requests made after this time period are not guaranteed and may be subject to receiving an RMA number and having the item sent back to us.

For more information, to cancel an order, or change an order please give us a call at 1-888-562-5125.

Feniex Warranty:

Feniex Industries, Inc. warrants to the original purchaser that the products shall be free from defects in material and workmanship for 5 years from the date of purchase for all LED products.  Feniex Industries warranties speakers, sirens, flashers, and controllers for 2 years.  Use the link below to submit an RMA.

Submit an RMA

UBL Warranty:

We provide in house warranties for all UBL brand products. We warrant to the original purchaser that the product shall be free from defects in material and workmanship.  Flashlights and switches include a 90 day warranty.  Warning lights, sirens and speakers include a 1 year warranty. Work lights include a 5 year warranty.

For a RMA, please call 1-888-562-5125

Shipping:

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, there may be an estimated shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  These are estimates, and not guarantees.

The shipping rates for many items we sell are weight and dimension based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Shipping estimates do not account for lead times, handling times, weekends, or holidays.  If you order an in-stock item Friday with UPS Next Day Air, you will generally receive the item Tuesday.  This is because we need about 1 business day to pick and pack your order.  The package would be picked up Monday and delivered Tuesday.  If you have any questions or need an item by a specific date, please contact us prior to pacing your order.